
Royal Palm Orthopedic Sports and Spine Institute
Sports Medicine • Lake Wales, FL
Ratings by platform
- AdventHealth Lake Wales: 3.9/5 (1,069 reviews)
- Dr. Karen N. Phillipps, MD: 4.3/5 (24 reviews)
- Carolyn Pass, MD: 2.8/5 (9 reviews)
- After Hours Medical Care Lake Wales: 2.5/5 (1 review)
What patients say
Patients praise
- Kind, attentive, and respectful care provided by some individual staff members
- Positive experiences with doctors being knowledgeable and thorough listeners
- Availability of same-day appointments in certain primary care settings
- Cleanliness of facilities in specific instances
Common complaints
- Long wait times in waiting rooms and ERs
- Concerns regarding bedside manner and perceived rudeness of medical and administrative staff
- Difficulty with administrative processes such as referral tracking, billing discrepancies, and medical records handling
- Dissatisfaction with diagnostic accuracy and communication of test results
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AdventHealth Medical Group Urology at Lake Wales
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