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Royal Palm Orthopedic Sports and Spine Institute

Sports Medicine • Lake Wales, FL

★★★★☆3.9/51,103 reviews across 4 platforms

Ratings by platform

  • AdventHealth Lake Wales: 3.9/5 (1,069 reviews)
  • Dr. Karen N. Phillipps, MD: 4.3/5 (24 reviews)
  • Carolyn Pass, MD: 2.8/5 (9 reviews)
  • After Hours Medical Care Lake Wales: 2.5/5 (1 review)

What patients say

Patients praise

  • Kind, attentive, and respectful care provided by some individual staff members
  • Positive experiences with doctors being knowledgeable and thorough listeners
  • Availability of same-day appointments in certain primary care settings
  • Cleanliness of facilities in specific instances

Common complaints

  • Long wait times in waiting rooms and ERs
  • Concerns regarding bedside manner and perceived rudeness of medical and administrative staff
  • Difficulty with administrative processes such as referral tracking, billing discrepancies, and medical records handling
  • Dissatisfaction with diagnostic accuracy and communication of test results

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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