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Lake Wales Office

Sports MedicineLake Wales, FL

★★★★☆3.9/51,103 reviews across 4 platforms

Ratings by platform

  • AdventHealth Lake Wales: 3.9/5 to 4.2/5 (aggregated across different platforms) (1,069 reviews (promallu) / 239 reviews (Birdeye))
  • Dr. Karen N. Phillipps, MD: 4.3/5 (24 ratings)
  • Carolyn Pass, MD: 2.8/5 (9 reviews)
  • After Hours Medical Care Lake Wales: 2.5/5 (1 review)

What patients say

Patients praise

  • Kind, attentive, and respectful care provided by some individual staff members
  • Positive experiences with doctors being knowledgeable and thorough listeners
  • Availability of same-day appointments in certain primary care settings
  • Cleanliness of facilities in specific instances

Common complaints

  • Long wait times in waiting rooms and ERs
  • Concerns regarding bedside manner and perceived rudeness of medical and administrative staff
  • Difficulty with administrative processes such as referral tracking, billing discrepancies, and medical records handling
  • Dissatisfaction with diagnostic accuracy and communication of test results

In patients' words

"My dad came into your care a few weeks ago. From start to finish, everyone stayed consistently in contact with me and treated my dad with so much kindness, love and respect."

AdventHealth Lake Wales Review

"Dr. Harchendani. Has a horrible bedside manner,she's rude ,belittling,talks to ppl as if they are stupid. Her wait time is awful I shouldn't have to wait almost 2 hours to be seen and then to be ignored and dismissed."

MaxHealth Primary Care Review

"This by far is the worst hospital I have ever been to. Going here is the equivalent of staying home and waiting to die. Do not go."

Lake Wales Medical Center Review

"Office staff is horrible. They do not follow through with referrals. They send you bills for co-pays that you paid for at time of service."

Dr. Karen N. Phillipps, MD Office Review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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