Location: Lake Wales
Pediatrics • Lake Wales, FL
Ratings by platform
- AdventHealth Lake Wales: 4.2/5 (239 reviews on Birdeye) and 3.9/5 (1,069 aggregated reviews) (Ranges from 239 to 1,069 depending on the platform)
- AdventHealth Lake Wales (US News/Healthgrades): 3/5 (US News) and 65% patient recommendation (Healthgrades) (Not explicitly stated as a total count)
- Lake Wales Health and Rehabilitation Center: 1-star CMS overall rating (11 complaints recorded since 2023)
What patients say
Patients praise
- Kind, respectful, and compassionate care reported by some patients and families
- Positive experiences with specific nursing and surgical staff members
- Strong performance ratings for elective outpatient surgery experiences
- Some patients report feeling treated like family
Common complaints
- Long wait times and delays in care
- Inconsistent or poor nurse and staff responsiveness
- Issues with pain management and medication administration
- Patient perception of dismissive or unprofessional care by some staff/doctors
- Concerns regarding facility safety, cleanliness, and maintenance
- Documented regulatory complaints regarding resident safety and neglect at local nursing facilities
In patients' words
"Very good treated like family told what is going on"
— AdventHealth Lake Wales patient review"This by far is the worst hospital I have ever been to. Going here is the equivalent of staying home and waiting to die."
— AdventHealth Lake Wales patient complaint"It would be a great detriment to a loved one’s health and well-being to be sent to this facility."
— Grace Healthcare of Lake Wales patient/family reviewMore clinics in Lake Wales
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