Northwestern Medicine Primary Care Lake Forest
Internal Medicine • Lake Forest, IL
Ratings by platform
- Birdeye (Northwestern Medical Group Primary Care at Lake Forest Hospital): 2.8 / 5 (6 reviews)
- Birdeye (Northwestern Medicine Lake Forest Hospital): Not clearly stated in snippets (reviews shown; example negative quotes) (565 reviews)
- Yahoo Local (Yelp rating shown via Yahoo): 5.0 / 5 (from 1 review shown) (1 review)
- U.S. News (Primary Care Physicians at Northwestern Medicine Lake Forest Hospital): 5/5 or 3/5 depending on category/provider listing (snippet shows multiple patient rating + review counts) (23/40/19/21/46/119/14/… reviews shown across listings (multiple counts in snippet))
What patients say
Patients praise
- Some clinicians/visits are described positively (e.g., feeling comfortable and that staff made a good first impression)
- Patient experience data exists and may include satisfaction measures
Common complaints
- Administrative/appointment scheduling problems and difficulty obtaining appointments
- Long holds/waiting and difficulty getting responses
- Poor staff attitudes/indifference to pain (example: IV placement and requests for ice)
- Hospital-level complaints about staff responsiveness/help and slow response to patient needs
- Very low specific rating (2.8) on Birdeye for the primary care office listing
In patients' words
"“I have not been able to get an appointment there… because the administrative staff there is so inefficient.”"
— Birdeye review snippet for Northwestern Medical Group Primary Care at Lake Forest Hospital"“They say use their app to request refills… I waited… spoke to no one… in complete frustration. This happens every ti…”"
— Birdeye review snippet for Northwestern Medical Group Primary Care at Lake Forest Hospital"“She seemed unconcerned… asked for ice… responded with attitude and reluctance.”"
— Birdeye review snippet for Northwestern Medicine Lake Forest Hospital"“Patients often don't receive help when they request it” and “Staff doesn't respond quickly when patients need help.”"
— Hospitalstats.org summary of negative patient ratings (Northwestern Lake Forest Hospital)"“I recently had my first visit… it was a delight… made me feel very comfortable…”"
— Yahoo Local page showing Yelp review excerptMore clinics in Lake Forest
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