Bluhm Cardiovascular Institute at Northwestern ...
Cardiology • Lake Forest, IL
Ratings by platform
- Vitals: 4.5 (multiple providers listed) (not stated on results page)
- WebMD (practice profile): no overall rating shown; star breakdown shown per category, with ‘Be the first to leave a review’ and (0) reviews for some categories (0 reviews indicated on practice categories (as shown))
- Hospital-level (Momentary Labs, CMS HCAHPS-based): 3 out of 5 stars for Northwestern Lake Forest Hospital (531 patient surveys completed)
What patients say
Patients praise
- Doctors described as high quality (while other aspects criticized)
- Hospital communication from nurses/doctors and cleanliness reported in satisfaction metrics
Common complaints
- Difficulty reaching staff / poor follow-up and responsiveness (phone, scheduling, calls)
- After-visit care communication issues (e.g., MyChart/provider access)
- Limited availability / long appointment lead times
- Negative staff attitude/incidents and defensiveness reported in hospital reviews
In patients' words
"“It is impossible to reach anyone at NW. Appts are over 3mo out and receptionists are awful.”"
— localitybiz.com review excerpt for Bluhm Cardiovascular Institute at Northwestern Medicine Lake Forest Hospital"“The quality of the doctors is outstanding but the follow-up is terrible. You cannot contact anyone by phone…”"
— localitybiz.com review excerpt for Bluhm Cardiovascular Institute at Northwestern Medicine Lake Forest Hospital"“She seemed unconcerned… When I asked for ice… she responded with attitude and reluctance.”"
— reviews.birdeye.com Northwestern Medicine Lake Forest Hospital patient review excerpt (hospital-level)"“Northwestern Lake Forest Hospital… overall star rating of 3 out of 5… an area for improvement is staff responsiveness.”"
— momentarylab.com (CMS HCAHPS-based) for Northwestern Lake Forest HospitalMore clinics in Lake Forest
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