Urgent Care - Imperial Health
Urgent Care • Lake Charles, LA
Ratings by platform
- Birdeye: 2.4 out of 5 stars (138 reviews)
- Yelp via MapQuest: 1.5 out of 5 stars (16 reviews)
What patients say
Patients praise
- Helpful and attentive individual physicians and nursing staff
- Some patients report feeling well-cared for and heard
- Convenient location for routine urgent care needs for long-term patients
Common complaints
- Long wait times and slow service
- Billing errors and difficulties resolving them with staff
- Perceived rude or unprofessional office staff
- Lack of consistency in patient care and communication
In patients' words
"The absolute rudest office staff I have ever met. Completely ridiculous. Snide remarks behind the counter. Unprepared and unequipped Don't waste your time"
— Yelp user review"Dr. Morris is the absolute BEST Urgent Care Physician in the area. His nurse is also the absolute sweetest. They are dedicated to making your visit comfortable and welcoming."
— Birdeye user review"I was billed for the copay that was paid in the office. I compared my EOB to the bill... The issue has not been corrected and is still under review. It is a simple issue but no one seams to be able to read or handle simple math."
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