Imperial Health
Urgent Care • Lake Charles, LA
Ratings by platform
- Birdeye: 2.4/5 (138 reviews)
- Yelp via MapQuest: 1.5/5 (16 reviews)
What patients say
Patients praise
- Helpful and attentive individual physicians and nursing staff
- Some patients report feeling well-cared for and heard
- Convenient location for routine urgent care needs for long-term patients
Common complaints
- Long wait times and slow service
- Billing errors and difficulties resolving them with staff
- Perceived rude or unprofessional office staff
- Lack of consistency in patient care and communication
In patients' words
"The absolute rudest office staff I have ever met. Completely ridiculous. Snide remarks behind the counter. Unprepared and unequipped Don't waste your time"
— Yelp user review"Dr. Morris is the absolute BEST Urgent Care Physician in the area. His nurse is also the absolute sweetest. They are dedicated to making your visit comfortable and welcoming."
— Birdeye user review"I was billed for the copay that was paid in the office. I compared my EOB to the bill... The issue has not been corrected and is still under review. It is a simple issue but no one seams to be able to read or handle simple math."
— ComplaintsBoard user reviewMore clinics in Lake Charles
Lake Charles Urgent Care
Patients praise: Professional and knowledgeable staff · Friendly and caring bedside manner.
Fast Pace Health
Patients praise: friendly and welcoming staff · efficient service with short wait times in many cases.
PARS Imaging
Patients praise: Friendly and courteous staff · Professional and efficient service.
Louisiana Foot & Ankle Specialists
Patients praise: highly regarded orthopedic surgeons with successful surgery outcomes · attentive and thorough communication from providers.
Center for Orthopaedics
Patients praise: friendly and professional staff and doctors · thorough explanations of procedures and conditions.
Ochsner CHRISTUS Primary Care – Ryan Street | Lake Charles, LA
Patients praise: compassionate and thorough care · attentive providers with excellent bedside manner.
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