Imperial Health
Internal Medicine • Lake Charles, LA
Ratings by platform
- Birdeye: 3.1/5 (41 reviews)
- SolvHealth: 5.0/5
What patients say
Patients praise
- Friendly and professional staff interactions in some instances
- Helpful bedside manner from specific urgent care physicians
- Clean clinic environments
Common complaints
- Persistent billing errors and difficulty resolving them
- Slow or unresponsive communication regarding test results
- Customer service challenges including difficulty reaching appropriate departments
- Reported issues with collections despite disputes
In patients' words
"Billing is a nightmare. Imperial Health has acknowledged I do not owe them a balance, yet they have sent my account to collections..."
— Trustburn"I have called multiple times talking with billing then the escalation department... The issue has not been corrected and is still under review."
— ComplaintsBoard"The staff made my family feel welcome and treated us promptly and with friendly environment."
— BirdeyeMore clinics in Lake Charles
Memorial Internal Medicine
Patients praise: Caring and compassionate staff and physicians · Attentive listening and thorough explanations.
PARS Imaging
Patients praise: Friendly and courteous staff · Professional and efficient service.
Louisiana Foot & Ankle Specialists
Patients praise: highly regarded orthopedic surgeons with successful surgery outcomes · attentive and thorough communication from providers.
Center for Orthopaedics
Patients praise: friendly and professional staff and doctors · thorough explanations of procedures and conditions.
Ochsner CHRISTUS Primary Care – Ryan Street | Lake Charles, LA
Patients praise: compassionate and thorough care · attentive providers with excellent bedside manner.
Lake Charles Memorial Orthopedics
Patients praise: friendly and professional staff · effective and quick diagnosis and treatment.
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