Imperial Health: Home
Internal Medicine • Lake Charles, LA
Ratings by platform
- Birdeye: 3.1/5 (41)
- SolvHealth: 5.0/5 (not explicitly stated)
What patients say
Patients praise
- Friendly and professional staff interactions in some instances
- Helpful bedside manner from specific urgent care physicians
- Clean clinic environments
Common complaints
- Persistent billing errors and difficulty resolving them
- Slow or unresponsive communication regarding test results
- Customer service challenges including difficulty reaching appropriate departments
- Reported issues with collections despite disputes
In patients' words
"Billing is a nightmare. Imperial Health has acknowledged I do not owe them a balance, yet they have sent my account to collections..."
— Trustburn"I have called multiple times talking with billing then the escalation department... The issue has not been corrected and is still under review."
— ComplaintsBoard"The staff made my family feel welcome and treated us promptly and with friendly environment."
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