Family Medicine - Imperial Health
Family Medicine • Lake Charles, LA
Ratings by platform
- Birdeye: 3.1 out of 5 stars (41 reviews)
What patients say
Patients praise
- Some patients report friendly, welcoming, and caring staff and providers
- Appreciation for thorough care and listening skills of specific doctors
- Positive experiences with urgent care services and effective treatment outcomes
Common complaints
- Difficulties with administrative and billing processes, including being sent to collections despite acknowledging no balance owed
- Issues with communication, such as delays in receiving test results and difficulty reaching staff via phone
- Reports of long wait times for appointments and service delays
- Some staff perceived as not being helpful despite being polite
In patients' words
"Billing is a nightmare. Imperial Health has acknowledged I do not owe them a balance, yet they have sent my account to collections... This has gone on for a month and we ve spent many hours looking for a resolution with zero results."
— Trustburn"She took the time to listen to my concerns and actually did testing. Come to find out my sons adenoids we’re blocking almost his entire airway... she’s a COMPLETELY different kid!"
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