Cancer Care | Ochsner Health
Cancer Care • Lake Charles, LA
Ratings by platform
- U.S. Centers for Medicare & Medicaid Services (CMS): 4 out of 5 stars (overall hospital rating) (537 completed surveys (HCAHPS))
- Momentary Labs (HCAHPS data): 4 out of 5 stars (133 completed surveys)
- Vitals.com (specific provider): 4.3 out of 5 stars (9 ratings)
What patients say
Patients praise
- Generally positive patient experience ratings with many patients expressing willingness to recommend the facility
- High ratings for communication between patients and nursing/doctor teams
- Patients describe specific oncologists as compassionate and caring
- Access to multidisciplinary tumor boards and personalized treatment plans
Common complaints
- Reports of areas for improvement regarding staff responsiveness
- Varied ratings on specific cancer surgery outcomes (e.g., below average in certain lung cancer surgery metrics)
- Infection data indicates areas where the hospital scores lower than national averages, such as surgical site infections after colon surgery
In patients' words
"Dr. Bergeron is a excellent t doctor, cares about his patients and always put them first.. this is the kind of caring doctor you are looking for when you are really sick!"
— Vitals.com patient review"I cannot express how thankful I am that Dr. Stewart was on call when I delivered my daughter. He is laser-focused in the delivery process and when I said as such while he was performing my repair, he responded with 'well, it has to be perfect, right?'… that told me everything I needed to know."
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