
Imperial Calcasieu Human Services Authority
Behavioral Health • Lake Charles, LA
What patients say
Patients praise
- Providers described as compassionate, attentive, and knowledgeable
- Patients reporting significant improvement in quality of life and mental health stability
- Appreciation for telehealth options and convenience
- Staff reported as helpful and friendly at certain locations
Common complaints
- Reports of office staff being rude or unprofessional
- Issues with billing, insurance, and scheduling (e.g., missed appointments, deposit policies)
- Complaints about poor communication or inability to reach providers
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