Adventist Health Castle Primary and Specialty Care Lā'ie
Surgery • Laie, HI
Ratings by platform
- Adventist Health doctors directory (provider ratings/reviews shown for Primary and Specialty Care: Adventist Health Castle in Lā’ie): Examples shown: 5.0 (e.g., 165 ratings, 30 reviews); 5.0 (210 ratings, 46 reviews); 4.9 (309 ratings, 56 reviews); 5.0 (335 ratings, 66 reviews); 4.9 (140 ratings, 22 reviews); 4.9 (265 ratings, 58 reviews); 4.9 (169 ratings, 34 reviews); 4.8 (394 ratings, 53 reviews); 4.7 (79 ratings, 10 reviews); 4.9 (278 ratings, 49 reviews); 4.9 (469 ratings, 73 reviews) (Examples shown alongside ratings include review counts such as 30, 46, 56, 66, 22, 58, 34, 53, 10, 49, and 73 (provider-level).)
- Yelp (Adventist Health Castle listing): 3.4 (150 reviews (shown in the Yelp snippet: 3.4 (150 reviews)).)
- Hospital Compare (overall patient rating): 92 out of 100 (overall rating) (Not specified in provided snippet.)
- Rehab.com (Adventist Health Castle Medical Center): 4.7 (star rating shown) (3,751 reviews (shown))
What patients say
Patients praise
- High provider satisfaction on Adventist Health’s provider profile pages (many shown ratings at/near 5.0 and high review counts).
- Responsive/competent care and staff professionalism are mentioned positively in non-clinical review excerpts (e.g., responsive care; ER identified complaints; professional/pleasant reception/nurses/doctors/technicians).
- Positive patient experience metrics reported via third-party/quality sources (e.g., overall 92/100 on Hospital Compare; awards/positive HCAHPS-based reporting on annual quality report).
Common complaints
- Some reviews complain about poor or dismissive treatment in emergency care, including being ignored/dismissed and delayed/failed care (provided in Kailua-hawaii.uscompanies.net excerpts).
- Yelp rating for the Castle listing is relatively low (3.4) compared with the higher provider ratings shown elsewhere.
- “No. Just no. Take the time to drive to Honolulu.” appears in a rehab.com review excerpt, indicating dissatisfaction in at least some patient experiences.
In patients' words
"“No. Just no. Take the time to drive to Honolulu. You will be so much happier with your care.”"
— Rehab.com – Adventist Health Castle Medical Center - Kailua, HI"“Was woken up late at night with severe ear pain… Staff was prompt in having me seen… nurses and Dr. were extremely caring… Everyone showed compassion and took the time to listen to my complaint.”"
— kailua-hawaii.uscompanies.net – Adventist Health Castle (Hospital Reviews)"“Less than two weeks ago the doctors, nurses, and aides in Castle's ER - FAILED MY PARENTS… I truly think that they do not care…”"
— kailua-hawaii.uscompanies.net – Adventist Health Castle (Hospital Reviews)"“3.4[(150 reviews)]”"
— Yelp – Adventist Health Castle listingMore clinics in Laie
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