Find a Doctor - HMSA
Family Medicine • Laie, HI
Ratings by platform
- RatingFacts (HMSA general): 3.68 out of 5 (115 reviews)
- Dr. Joyce A. Pritchard (Laie clinic): 5.0 out of 5 (185 ratings (40 reviews))
What patients say
Patients praise
- Convenience and ease of access for online care services
- Specific positive experiences with individual providers (e.g., Dr. Joyce A. Pritchard in Laie)
- Helpful interactions with specific customer service representatives on rare occasions
Common complaints
- Poor customer service and long wait times on phone support
- Difficulty obtaining timely assistance or information from the company
- Frustration with the claims processing system and billing issues
- Limited provider networks in certain areas
In patients' words
"Dr. Pritchard at the laie clinic was so nice and kind to us excellent service and listened to my concerns and we made an informative plan together."
— Dr. Joyce A. Pritchard Patient Review"This is a terrible company - customer support is non existent. Waited 3 hrs multiple times for hours to speak with a rep."
— HMSA General Customer Review (Trustpilot)More clinics in Laie
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