Kaiser Permanente Lahaina Clinic
Primary Care • Lahaina, HI
Ratings by platform
- BestProsInTown, uscompanies.net: Variable; historical online reviews include both low (1/5) and higher ratings (38 (BestProsInTown), 2 (uscompanies.net))
What patients say
Patients praise
- Some staff, including pharmacists, nurses, and doctors, are described as nice, professional, and compassionate
- Convenience of modular and mobile clinic options established post-wildfire to maintain care access
Common complaints
- Long wait times for appointments and walk-ins
- Difficulty for non-local Kaiser members to receive care due to regional insurance restrictions
- Customer service frustrations, including perceived rudeness by some staff members
- Confusion regarding clinic status (open/closed) following the wildfires
In patients' words
"The appointments never on time, I always end up waiting 1 hour or more. And some of the stuff are really rude. The pharmacists are very nice, and the doctors and nurses are also very nice, but again you gonna spent your whole day there because everything taking so long"
— LocalityBiz review"Apparently if you have Kaiser insurance but your not a local YOU WILL NOT BE SEEN! I am extremely disappointed in this clinic and Kaiser Permanete in general."
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