Home - Primary Care of Western New York, LLP
Family Medicine • Lackawanna, NY
Ratings by platform
- Birdeye (Google): 2.3 out of 5 stars (aggregated) (272 reviews)
What patients say
Patients praise
- Some patients report positive, thorough, and professional experiences with specific physicians and PAs
- Appreciation for the patient portal when it functions properly
- Isolated testimonials highlight empathetic and attentive care from certain staff members
Common complaints
- Extremely long wait times to speak with anyone by phone
- Office staff perceived as inattentive, rude, or unprofessional
- Difficulty getting appointments or having them canceled without notice
- Issues with billing, medical record handling, and non-responsiveness to refill requests
- Mixed feedback regarding specific providers; some patients feel overlooked or rushed
In patients' words
"Their phone service is the worst I have ever experienced in any practice in my adult life. They never answer the phone, I have waited more than 30 mins the last 4 times I’ve called... I’m dropping these fools."
— WebMD Patient Review"This is the worst doctors office ever.!!!! They have tons of doctors but won’t let you switch doctors... secretary is rude and I was given wrong dosage of medicine by NP..."
— LocalityBiz Patient Review"I go to the 2780 Delaware Ave. location and have always had excellent care. I find that DOs spend more time with me as a whole person and I have never felt like my 15 minutes is up so on to the next."
— Birdeye/Google Patient ReviewMore clinics in Lackawanna
Locations
Patients praise: Compassionate and dedicated nursing and therapy staff · Effective coordination during difficult transitions, including COVID-19 pandemic response.
Universal Chiropractic: Affordable Chiropractic Care
Patients praise: Attentive and caring doctors who explain treatments clearly · Friendly, professional, and accommodating staff.
Adapt Psychiatry: Virtual & In Person | New York
Patients praise: Kind and compassionate care · Attentive and active listening by providers like Dr. Pallavi Kour.
Concierge Care: Concierge Medicine in Palm Beach - Mount ...
Patients praise: Compassionate, proactive, and professional caregivers · Personalized attention and time spent with patients.
Lackawanna Chiropractic: Chiropractor in Lackawanna, NY
Patients praise: Professional and thorough care · Friendly, accommodating staff.
Comparing your options?
Browse other Family Medicine clinics, or filter by state and specialty to compare patient ratings.