La Habra | St. Joseph Heritage Medical Group | Orange County
Primary Care • La Habra, CA
Ratings by platform
- Official Providence/St. Jude Heritage Site: 4.9 out of 5 stars (1,288 ratings for La Habra location)
- Yelp (La Habra): 3.2 out of 5 stars (227 reviews)
- Facebook (St. Joseph Heritage Medical Group): 90% recommendation rate (381 reviews)
What patients say
Patients praise
- High numerical satisfaction ratings on official and some directory sites
- Efficient and friendly experiences reported by some patients during specific visits
- Comprehensive patient portal and online health management tools
- Accessible urgent care and multiple location options in Orange County
Common complaints
- Difficulty reaching staff by phone or getting through to a live person
- Long wait times for appointments and at the office
- Perceived lack of care, responsiveness, or empathy from administrative and support staff
- Frustration with the referral process and communication regarding test results
- Instances of cancelled or poorly managed appointments
In patients' words
"Absolutely terrible front office staff... I would drive 120 mins longer just to not have to deal with the staff at this office."
— LocalityBiz Review"Health care should mean compassion, but I feel abandoned. If you need prompt, empathetic support, look elsewhere—my experience has been disheartening."
— Healthgrades Review"Always has over hour to hour and a half wait... this process has to change.."
— Birdeye ReviewMore clinics in La Habra
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