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St. Joseph Heritage Medical Group

Primary Care • La Habra, CA

★★★★★4.9/51,669 reviews across 2 platforms

Ratings by platform

  • Official Providence/St. Jude Heritage Site: 4.9/5 (1,288 reviews)
  • Facebook (St. Joseph Heritage Medical Group): 90% recommend (381 reviews)

What patients say

Patients praise

  • High numerical satisfaction ratings on official and some directory sites
  • Efficient and friendly experiences reported by some patients during specific visits
  • Comprehensive patient portal and online health management tools
  • Accessible urgent care and multiple location options in Orange County

Common complaints

  • Difficulty reaching staff by phone or getting through to a live person
  • Long wait times for appointments and at the office
  • Perceived lack of care, responsiveness, or empathy from administrative and support staff
  • Frustration with the referral process and communication regarding test results
  • Instances of cancelled or poorly managed appointments

In patients' words

"Absolutely terrible front office staff... I would drive 120 mins longer just to not have to deal with the staff at this office."

— LocalityBiz Review

"Health care should mean compassion, but I feel abandoned. If you need prompt, empathetic support, look elsewhere—my experience has been disheartening."

— Healthgrades Review

"Always has over hour to hour and a half wait... this process has to change.."

— Birdeye Review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 10, 2026 — sources: [1][2][3][4][5][6][7][8].

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