La Crosse Clinic
Behavioral Health • La Crosse, WI
Ratings by platform
- Birdeye (Google reviews aggregate): 2.9 out of 5 stars (80 reviews)
- Yelp (Mayo Clinic Health System La Crosse): 1.7 out of 5 stars (18 reviews)
- Centers for Medicare & Medicaid Services (CMS): 4 out of 5 stars (Overall) (Based on 485 HCAHPS surveys)
What patients say
Patients praise
- Recognition for professional, knowledgeable, and caring medical staff in certain departments
- Positive experiences with specific providers who communicate well and listen to patients
- High ratings for hospital quality and patient experience metrics from official organizations like CMS
- Appreciation for well-integrated and resource-rich health systems
Common complaints
- Long wait times for appointments and triage
- Dissatisfaction with billing transparency and high costs, including facility fees
- Perceived poor customer service and communication issues with staff
- Instances of dismissive or arrogant behavior by some medical professionals
In patients' words
"Very informational appointment. Good listening skills. All questions and concerns addressed."
— Patient review of a Gundersen provider"Worst customer service I have ever encountered. Endless forwarding to recordings and the few real people who I talked to couldnt give me a single helpful answer."
— Patient review of Gundersen La Crosse Clinic"No one listens. Billing is non-transparent, and no one pays any attention to what you say about costs."
— Patient review of a La Crosse walk-in clinic"I was absolutely amazed by the team that operated on me and provided post care. Truly some amazing people working at this hospital."
— Patient review of Mayo Clinic Health System - Franciscan HealthcareMore clinics in La Crosse
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