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Austin Regional Clinic

Family Medicine • Kyle, TX

★★★☆☆2.5/593 reviews across 3 platforms

Ratings by platform

  • Facebook: 84% recommend (66 reviews)
  • Yelp/MapQuest aggregate: 2.5/5 (93 reviews)
  • BestProsInTown (212 reviews)

What patients say

Patients praise

  • Professional, kind, and attentive medical providers and staff
  • Effective and thorough care for specific medical needs and surgeries
  • Ability to accommodate urgent, same-day visits
  • User-friendly online scheduling system and convenient location/hours
  • Clean and comfortable facility environment

Common complaints

  • Frustration with scheduling delays and long wait times for appointments
  • Communication gaps and issues with phone system/wait times on hold
  • Administrative inconsistencies, including insurance verification issues and repetitive pre-visit steps
  • Occasional reports of unfriendly or rude front-desk staff
  • Some patients felt specialists were ineffective or provided inadequate care

In patients' words

"My son and I both still see Dr. Shane Constable at ARC-Kyle, and as always we find him to be highly professional, very kind, quite informative, and also a very good listener."

— Yelp reviewer

"Horrible service. You can't even call they allow their patients to sit on hold for hours. They upload wrong labs of other patients in charts."

— Apple Maps reviewer

"Customer experiences at Austin Regional Clinic: ARC Kyle Plum Creek reveal a mix of clinical interactions and administrative challenges."

— Wheree.com review summary

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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