ARC Kyle Plum Creek - Austin Regional Clinic
Family Medicine • Kyle, TX
Ratings by platform
- Facebook: 84% recommend (66 reviews)
- Yelp/MapQuest aggregate: 2.5/5 stars (93 reviews)
- BestProsInTown: Not explicitly provided as average star rating (212 reviews)
What patients say
Patients praise
- Professional, kind, and attentive medical providers and staff
- Effective and thorough care for specific medical needs and surgeries
- Ability to accommodate urgent, same-day visits
- User-friendly online scheduling system and convenient location/hours
- Clean and comfortable facility environment
Common complaints
- Frustration with scheduling delays and long wait times for appointments
- Communication gaps and issues with phone system/wait times on hold
- Administrative inconsistencies, including insurance verification issues and repetitive pre-visit steps
- Occasional reports of unfriendly or rude front-desk staff
- Some patients felt specialists were ineffective or provided inadequate care
In patients' words
"My son and I both still see Dr. Shane Constable at ARC-Kyle, and as always we find him to be highly professional, very kind, quite informative, and also a very good listener."
— Yelp reviewer"Horrible service. You can't even call they allow their patients to sit on hold for hours. They upload wrong labs of other patients in charts."
— Apple Maps reviewer"Customer experiences at Austin Regional Clinic: ARC Kyle Plum Creek reveal a mix of clinical interactions and administrative challenges."
— Wheree.com review summaryMore clinics in Kyle
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