Urgent Care & Walk-in Clinic in Portsmouth, NH - ConvenientMD
Urgent Care • Kittery, ME
Ratings by platform
- Birdeye (Saco, ME location example): 4.6 out of 5 stars (904 reviews) (904 reviews)
- SolvHealth: 4.4 out of 5 stars (939 reviews (Windham, NH location example))
- Better Business Bureau (Corporate profile): N/A (37 total complaints in 3 years (BBB))
What patients say
Patients praise
- Generally efficient and quick service for many patients
- Staff described as professional, kind, and supportive in numerous instances
- Convenience of on-site services like lab testing and X-rays
- Clean and well-organized facilities
Common complaints
- Issues with billing, including double-charging, lack of response to billing inquiries, and persistence of charges after insurance payment
- Dissatisfaction with wait times, specifically reports of long waits or perceived lack of urgency for urgent needs
- Complaints regarding unprofessional, rude, or dismissive staff and providers
- Frustration with administrative processes, such as mandatory digital check-ins and aggressive card-on-file policies
In patients' words
"However, I got a physician assistant who just said "Oh, so you consulted Dr. Google and we got no skin test here". How humiliating."
— SolvHealth review"Care was fine. Whoever is in charge of billing is either dishonest or incompetent. Still getting letters for a bill Blue Cross paid over six months ago."
— Yelp review"The care that I got was exceptional! They were all so caring and supportive. I highly recommend them to anyone who needs help right away!"
— Loc8NearMe reviewMore clinics in Kittery
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