Optum Pediatrics - Kingston - Lake Katrine, NY
Pediatrics • Kingston, NY
Ratings by platform
- Birdeye: 3.6/5 stars (based on 12 reviews) (12 reviews)
What patients say
Patients praise
- Some patients report liking individual providers despite negative company-wide experiences
- Practices are noted to be clean by some patients
Common complaints
- Extremely long wait times for appointments and on phone calls
- Poor customer service, specifically difficulty reaching the office directly due to a centralized call center system
- Inaccurate billing and unexplained fees
- Declining quality of care and perceived lack of attention from providers
- Difficulty in scheduling appointments or seeing preferred doctors
In patients' words
"One patient said they 'love the providers' but that the 'practices of the company make the experience nightmarish.'"
— Times Union"Impossible to get someone on the phone.. been trying to call them for over a week now. Now I have to change my kids pediatrician because its impossible to get in touch with these people… avoid this place!"
— Birdeye"I wouldn't recommend Optum Pediatrics at all. Their level of care, wait times and communication has been absolutely horrible especially with ..."
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