Kingston - Orthopedic Associates of Dutchess County
Orthopedic Surgery • Kingston, NY
Ratings by platform
- Apple Maps: 1.6/5 stars (57 reviews)
- Birdeye: 4.1/5 stars (886 reviews)
What patients say
Patients praise
- Some patients report positive outcomes with surgeries and treatments
- Some individual physicians are described as kind, professional, or helpful
- Physical therapy staff are often praised as wonderful and patient
Common complaints
- Long wait times for appointments and to be seen by the doctor
- Poor administrative and customer service (rude staff, difficulty getting appointments, canceled appointments, unreturned calls)
- Feeling rushed during appointments and dismissed by providers
- Issues with billing and communication regarding test results
- Perception of the practice as an assembly line or surgery mill
In patients' words
"An absolute pit of despair. Horrific, rude, disengaged staff. Just unbelievable."
— Apple Maps Review"Sadly, customer service is dead, which is especially clear in this office. From the kiosk check in to trying to call and get a person willing to answer questions I am sorely disappointed."
— Birdeye Review"Be prepared for the assembly line which is more and more the new normal. Thank God for good doctors! And do advocate for yourself."
— LocalityBiz ReviewMore clinics in Kingston
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