Hurley Avenue Family Medicine
Family Medicine • Kingston, NY
Ratings by platform
- Birdeye: 3.3 out of 5 stars (29 reviews)
- Birdeye (for Dr. Mandelbaum): 5 out of 5 stars (4 reviews)
What patients say
Patients praise
- Highly regarded physicians with strong bedside manner (e.g., Dr. Robbins, Dr. Mandelbaum)
- Compassionate, attentive care from certain providers (e.g., Dr. Sullivan, Tasha Arcicello)
- Helpful and efficient office staff reported by some patients
Common complaints
- Reports of rude, judgmental, or unprofessional staff behavior
- Difficulties with new patient registration processes (e.g., printing forms)
- Concerns regarding billing practices for medical records copying
- Disagreements with medical treatment plans or provider recommendations
- Isolated complaints about office environment (e.g., small, hot rooms)
In patients' words
"Dr Robbins is the best doctor i have ever had. And the secretaries and nurses are always so patient and nice to us."
— Birdeye/LocalityBiz"Staff is rude and judgmental. They need to learn how to speak to people! You are working in a doctors office learn some empathy and compassion as well!!"
— LocalityBizMore clinics in Kingston
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