HealthAlliance Hospital Emergency Department
Emergency Medicine • Kingston, PA
Ratings by platform
- Healthgrades, MedicalRecords.com, Medicare.gov: 3 out of 5 stars (Healthgrades); 3 out of 5 (Medicare Overall Rating) (Limited sample size in online public reviews (e.g., 2 ratings on Healthgrades, 88 reviews on MedicalRecords.com))
What patients say
Patients praise
- Some reports of professional and kind individual care in specific emergency instances
- Efficient inpatient care and testing for some patients once admitted
Common complaints
- Long wait times in the emergency department
- Poor staff communication and unprofessional behavior
- Concerns regarding patient privacy and HIPAA compliance in waiting areas
- Inadequate intake and triage processes
- Lack of clear signage for navigating to the emergency department
In patients' words
"Total disregard and disrespect towards patients. Longest wait times I've ever experienced in an emergency room."
— MedicalRecords.com review of Broadway Campus"We were treated in an interior waiting room in front of several other patients. ALL of our information and treatment was broadcast to everyone in the waiting room. If this doesn’t violate HIPAA I don’t know what would."
— Rehab.com review of Mary's Avenue Campus"ER staff was professional and kind, explained everything well and gave adequate pain meds."
— Yelp review of HealthAlliance HospitalMore clinics in Kingston
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