Central Texas Emergency Room
Hospital/Emergency Care • Killeen, TX
Ratings by platform
- Birdeye (Google): 3.9 out of 5 (Google reviews) (Approximately 600 reviews)
- Healthgrades: 76% recommend (Healthgrades) (Not explicitly stated as total count)
What patients say
Patients praise
- professional and courteous staff in specific instances
- empathetic and compassionate care reported by some patients
- timely service noted in some positive experiences
- strong community reputation and word-of-mouth support for general care
Common complaints
- concerns regarding emergency department workflow and use of waiting area chairs for patients receiving care
- reports of patient isolation or lack of privacy during treatment
- dissatisfaction with nurse practitioner versus physician staffing models in certain contexts
- negative patient feedback on service quality and wait times
In patients' words
"Every member of your team—the nurses, medical assistants, and doctors—went above and beyond to ensure we felt heard, supported, and cared for."
— Patient review (via Beautihost/AdventHealth ER feedback)"They no longer put people in rooms to see the doctor. The waiting area is only in the front. Your room are these chairs on the other side of the waiting area. As you can see, people are seen with IVs and blankets."
— Patient review (via Beautihost/AdventHealth ER feedback)More clinics in Killeen
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