Arcadia Care - Illinois -based care company
Skilled Nursing Facility • Kewanee, IL
Ratings by platform
- CMS (Centers for Medicare & Medicaid Services): 1 out of 5 stars (Overall) (N/A)
- CMS (Centers for Medicare & Medicaid Services): 2 out of 5 stars (Health Inspection) (N/A)
- CMS (Centers for Medicare & Medicaid Services): 1 out of 5 stars (Staffing) (N/A)
What patients say
Patients praise
- Some family members reported positive experiences with dedicated staff who treated residents like family
- Some employees expressed enjoyment in their work and dedication to the residents
Common complaints
- Poor overall CMS star rating (1 out of 5 stars)
- Significant financial penalties and fines (over $200,000) for health and safety violations
- Multiple periods of payment denials by Medicare/Medicaid
- Complaints regarding reduced care, services, and housekeeping for assisted living residents following change in management
- Staffing concerns (rated 1 out of 5 stars)
In patients' words
"After Arcadia purchased this facility, the people in the assisted living portion were told to be more 'independent'. They took away the transportation, they cut the hours of the housekeeping, and have been reducing 'assistance' for the elderly that need it. Not one resident is at all happy..."
— LocalityBiz Reviews"My siblings and I placed our mother here with the Doctors telling us she had 24/48hrs to live. She lived four years, striving in the facility, surrounded by staff that became her second family… our second family."
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