Hammond-Henry Hospital Medical Group
Emergency Medicine • Kewanee, IL
Ratings by platform
- Birdeye: 5/5 stars (3 reviews) for Dr. Crystal Snider (3 reviews)
- US News & World Report: Varies (e.g., 3/5 to 5/5 across different providers) (Multiple across providers (e.g., 47, 64, 15, 92 reviews for various staff))
- Hammond-Henry Hospital (internal metrics): 5-star facility for patient satisfaction
What patients say
Patients praise
- compassionate and professional care reported by many patients
- highly rated for patient satisfaction and recommendation rates compared to averages
- clean facilities and efficient walk-in services
- dedicated physicians and nurses who listen to patients
Common complaints
- inconsistent quality across shifts
- reports of rude or dismissive staff
- concerns about wait times and ER urgency
- billing disputes
- perceived privacy/HIPAA lapses
In patients' words
"Dr. Snider is has been my doctor for 10 years, she always listens to me and doesn't make me feel like all my problems are just being dismissed... Hands down the best doctor I've ever had!!!"
— Birdeye user review for Dr. Crystal Snider"The Annawan Urgent care was quick, friendly, clean and professional. I received excellent care. I did have an issue with my bill. The staff at Hammond Henry Hospital were very helpful in resolving the issue."
— Locals Love Us user review"They describe Hammond Henry Hospital as the absolute worst, with terrible, unhelpful staff and delays... The most persistent criticisms revolve around inconsistent quality across shifts, with some encounters flagged as rushed or dismissive, and others praised for compassion and skill."
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