River Hills Village
Nursing Facility • Keokuk, IA
Ratings by platform
- Medicare.gov / SeniorAdvice: 3/5 stars (CMS Overall Rating) (Varies by platform (e.g., 5 total on SeniorAdvice))
What patients say
Patients praise
- Some families praise the facility for its cleanliness and layout
- Staff are described as caring and helpful by some residents and families
- The 'Bounce Back' rehabilitation program receives specific commendation for quality care
Common complaints
- Dissatisfaction with staff courtesy and attitude
- Poor quality of food
- Concerns regarding administrative leadership and lack of medical background in directors
- Complaints about unresponsiveness or ignored call lights
- Issues with apartment assignments and facility management
In patients' words
"The staff was less than courteous, the food was bad, and she had the farthest apartment from the cafeteria even though we requested a closer apartment."
— Caring.com / Seniors.fyi"Several reviews express dissatisfaction with the care provided, mentioning ignored call lights, unclean conditions upon discharge, and a lack of action in emergency situations."
— MyCaringPlan.comMore clinics in Keokuk
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Patients praise: Positive feedback regarding individual providers, particularly for bedside manner and clarity of communication · Appreciation for efficient, quick care for minor injuries and walk-in needs.
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