UW Medicine Primary Care at Kent-Des Moines
Primary Care • Kent, WA
Ratings by platform
- Birdeye (aggregating Google and Facebook): 3.3 out of 5 stars (aggregate) (119 total reviews reported across various platforms)
- Yelp: 3.0 out of 5 stars (~22-23 reviews)
What patients say
Patients praise
- Some patients have had long-standing, positive experiences with specific doctors at the clinic over many years
- Convenience of location and availability of evening/same-day appointments reported as positives
Common complaints
- Frequent scheduling and administrative errors caused by the call center or reception
- Perception that the quality of medical care has declined over time, sometimes described as "jiffy lube" healthcare
- Concerns regarding professionalism and service standards
- Reports of difficulty in receiving care for specific situations (e.g., insurance issues)
In patients' words
"Unprofessional. Too many scheduling issues every time I get rescheduled due to a mistake their call center or reception made!!! The doctors at this location are also below standards within service."
— Yelp / Apple Maps reviews"For everyday maintenance, I suppose they would do, but for really good health care I would not recommend. They were much better, but the good Drs. quit and the jiffy lube Drs. are left."
— Yelp / Apple Maps reviewsMore clinics in Kent
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