Primary Care at Kent-Des Moines
Internal Medicine • Kent, WA
Ratings by platform
- Yelp / Apple Maps: ~2.6 to 3.0 out of 5 stars (aggregate review platforms) (~22-23 reviews on public platforms)
- UW Medicine internal patient ratings: 4.7 out of 5 stars (provider-specific) (426 ratings (example for one provider))
What patients say
Patients praise
- Some patients appreciate specific doctors who have provided long-term care
- Convenient location and availability of Saturday/evening hours
- Some staff members are noted as polite and professional by individual patients
- High overall internal rating for specific providers (e.g., 4.7/5 for some physicians)
Common complaints
- Scheduling issues and frequent rescheduling errors attributed to the call center or reception
- Perception of impersonal or rushed care (described by some as a "jiffy lube" approach)
- Long wait times in examination rooms with lack of communication from staff
- Concerns regarding the professionalism and quality of some medical providers
- Dissatisfaction with referral processes and perceived lack of patient listening by certain doctors
In patients' words
"For everyday maintenance, I suppose they would do, but for really good health care I would not recommend. They were much better, but the good Drs. quit and the jiffy lube Drs. are left."
— Yelp review, March 2025"Unfortunately, I took my daughter here recently and they checked us in on time but left us in the room for over 45 minutes with no communication."
— Patient review, November 2025More clinics in Kent
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