Kent Station Clinic | VMC Primary Care - Valley Medical Center
Family Medicine • Kent, WA
Ratings by platform
- Birdeye: 3.8/5 stars (31 reviews)
- Vitals: Average ratings range from 4.3 to 4.7/5 stars for specific physicians mentioned (Not specified (aggregated physician ratings))
What patients say
Patients praise
- Friendly and caring individual physicians and medical staff
- Professional and knowledgeable doctors who listen to patient concerns
- Convenient location and free parking
- Some patients report positive, long-term experiences with the clinic
Common complaints
- Long wait times for appointments (months-long)
- Reports of rude or unprofessional staff/receptionists
- Difficulty reaching the office by phone or scheduling appointments
- Concerns regarding clinic policies on medication refills and lack of patient care continuity
- Allegations of bias and poor communication regarding test results
In patients' words
"While this clinic’s staff is very friendly, the policies in place make zero sense and are completely unethical. They are booked out 6-9 months for appointments and will not refill medications without being seen."
— Birdeye review"Their primary care providers work to monitor, manage, and improve patients' health, coordinating with specialty physicians as needed. The clinic has a team of exceptional doctors... who are known for being caring, respectful, and knowledgeable."
— BestProsInTown summary"I always have a very bad experience with scheduling and customer service at this facility... The scheduling staff at this location are consistently rude and unprofessional. When you call, it takes at least 40 minutes for someone to answer."
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