Family Dentistry & Orthodontics - Kenosha Dental Associates
Dental • Kenosha, WI
Ratings by platform
- Dental Associates internal reporting/Press Ganey: 4.6/5 stars (based on 875 reviews) (875 reviews (according to clinic website))
- Yelp: 2.0/5 stars (23 reviews)
- Better Business Bureau (BBB) overall company profile: 1.55/5 stars
What patients say
Patients praise
- Generally convenient location and established presence in the community since 1994
- Some patients report friendly interactions with specific staff members and hygienists
- Comprehensive services, including general dentistry and in-house orthodontics for continuity of care
- Large-scale practice with numerous providers and multiple locations across Wisconsin
Common complaints
- Billing and insurance transparency concerns, including unexpected fees and inaccurate cost estimates
- Reports of unprofessional conduct, poor communication, and dismissiveness by some staff members
- Issues with scheduling, including appointment cancellations without notice and long wait times for new appointments
- Occasional dissatisfaction with the quality of dental procedures, specifically regarding crowns and dental work longevity
In patients' words
"I should’ve stopped after the first time when morning of my wisdom teeth removal the final bill came to over $400 over there initial estimate... then the final time is my appointment was cancelled and I did not receive any notification."
— Better Business Bureau Review"Dr. Hee Soo Kim is a dentist to avoid. He rushed through my service and did an ATROCIOUS job. My cap fell off my tooth."
— Yelp Review"I decided against making an appointment and politely said goodbye. I’ve been bombarded with twice daily emails and constant phone calls."
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