Kellogg Clinic - Heritage Health

Patients praise

• Improvement in clinic operations over time
• Some positive experiences with specific providers who listen and follow up appropriately
• Broad range of services offered including primary care, therapy, and pediatrics

Common complaints

• Difficulties with appointment scheduling and cancellations
• Perceived lack of attentiveness or empathy from some providers
• Frustration with administrative processes like referrals
• Dissatisfaction with specific treatment recommendations