Primary Care at Cheshire Medical Center | DHMC and Clinics
Family Medicine • Keene, NH
Ratings by platform
- MedicalRecords.com: 2.6 / 5 stars (87 reviews)
- U.S. News & World Report (Patient Experience): 2 out of 5 stars (overall)
- NH Health Cost Quality Reports: 6 out of 10 (overall patient experience score)
What patients say
Patients praise
- High quality of individual medical care and physician competence mentioned in some positive experiences
- Appreciation for efficient processes and clear communication in successful patient journeys
- Dedicated staff in specific departments (e.g., ICU, emergency services) recognized for being smart and focused
Common complaints
- Long wait times, particularly in the Emergency Department/Urgent Care
- Concerns regarding staff responsiveness and accessibility to providers
- Inconsistent communication and follow-up on test results or billing questions
- Patient dissatisfaction with facility cleanliness and signage navigation
- Perceived lack of personalized or attentive care in some departments
In patients' words
"My experience at Cheshire has been exceptional, even mind-blowing at times. The diligence, care, processes, clear and consistent communication, and speed of moving from one department/diagnosis to the next has been top notch."
— LocalityBiz User Review"They failed to tell me that they found Heart Disease. I would think that that is VERY important. At this point I will only come here for orthopedics and physical therapy."
— MedicalRecords.com User Review"Recent Emergency services experiences were really good. Superb receptionists, lab techs, radiology, transport, techs, RNs, Paramedics and APRNs... But the place is FILTHY and impossible to find parking, or the way around the interior."
— WebMD User ReviewMore clinics in Keene
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