East Hawaii Health Clinics – Primary Care
Internal Medicine • Kawaihae, HI
Ratings by platform
- Birdeye: 2.0 out of 5 stars (3 reviews)
- Yahoo/Yelp/Mapquest aggregate profiles: 2.5 out of 5 stars (13 reviews (aggregated/shared across sites))
What patients say
Patients praise
- Professionalism and helpfulness of some staff members
- Compassionate care reported by some patients
- Availability of on-site services like X-rays
Common complaints
- Difficulty securing appointments, including long wait times for new patient scheduling and cancellations of existing appointments
- Perceptions of rude or unprofessional behavior by specific medical staff
- Short duration of actual time spent with the provider during appointments
- Concerns regarding facility environmental safety (e.g., lack of air filtration)
- Inconsistent urgent care experiences, including long wait times and issues with patient triaging
In patients' words
"The office staff and check in nurse was gr8, the trouble i had was with Dr.Sugihara. I only went 2 times and at the 1st appointment, he was very RUDE."
— Birdeye Review"They made an appointment 3 months out and after two and a half month they call and cancel it. Then say there's no appointment until the end of the year."
— Yahoo/Yelp/Mapquest Review"My PCP and an Urgent Care Staff are here. The doctors and staff give compassionate and quality care. They also have x-ray on sight."
— Yelp ReviewMore clinics in Kawaihae
Primary Care Centers - The Queen's Health Systems
Patients praise: Professional, kind, and attentive staff in some departments · Efficiency and care in the emergency department.
Social Work: Community & Professional Resources
Patients praise: Supportive and patient behavior · Clear communication and listening skills.
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