Primary Care in Kankakee County - Riverside Healthcare
Internal Medicine Clinics • Kaskaskia, IL
Ratings by platform
- Illinois Hospital Report Card: 66% of surveyed patients reported being highly satisfied with their hospital experience (Based on standardized HCAHPS national survey data)
- Vivian Health: 3.1 out of 5 (29 reviews)
- U.S. News Health (Patient Experience Score): 3 out of 5 (N/A)
What patients say
Patients praise
- Many individual primary care providers in the Riverside Medical Group receive high patient satisfaction ratings (often 4.6-5.0 out of 5)
- Patients express appreciation for specific departments and specialists, such as cardiac rehab and sleep centers
- Positive experiences with individual nurses and supportive care staff in certain departments like labor and delivery
Common complaints
- Reports of poor staff communication and responsiveness to patient needs
- Dissatisfaction with wait times in the emergency department and scheduling/follow-up processes
- Concerns regarding bedside manner, perceived lack of care, and staff professionalism
- Documented complaints regarding hospital operations, such as handling of personal property and communication with family members
In patients' words
"I gave birth to my daughter her and the experience was excellent. Not all of the doctors and nurses here are the best but the good ones deserve an a five star rating."
— Vymaps Review"Seems like a lot of the staff don’t seem to listen to the patients wants/needs. ... Dignity doesn’t seem to be important here, staff are pretty careless as well."
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