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Internal Medicine • Kapaa, HI
Ratings by platform
- FamilyDoctorDirectories, Hawaii Pacific Health, Vitals, and Healthgrades: 5.0/5 (91 reviews)
What patients say
Patients praise
- Compassionate, patient, and good listening skills reported by some providers
- Thorough and detailed explanations of care plans
- Staff described as professional and kind in some practices
- Feeling treated like a person rather than just a patient
Common complaints
- Rude, patronizing, or dismissive communication from some providers
- Long wait times for appointments and in the office
- Rushed appointments with limited time for patient concerns
- Difficulty getting timely appointments
In patients' words
"At the kapaa clinic you feel heard and they get what is needed for you done. Start to finish."
— LocalityBiz review for The Clinic at Kapaa"She was incredibly rude and patronizing. Wouldn’t let me finish a sentence, belittled me, accused me of being “having issues with doctors”"
— Healthgrades review for Dr. Jocelyn Chang"Dr Yap was a really good listener and extremely patient as I explained the various tests and procedures I've had."
— Hawaii Pacific Health patient review for Dr. Bernice YapMore clinics in Kapaa
The Clinic at Kapaa
Patients praise: Attentive and compassionate care · Friendly and professional staff.
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