NKC Health
Hospitals • Kansas City, MO
Ratings by platform
- Birdeye (NKC Health Primary Care - Gashland): 4.1/5 (1,467 reviews)
- Birdeye (Physical Therapy & Sports Medicine - Gashland): 4.9/5 (109 reviews)
- Birdeye (Occupational Medicine): 4.3/5 (53 reviews)
- Yelp/Yahoo (NKC Health General): Varies by platform/location (106 reviews)
What patients say
Patients praise
- Knowledgeable and thorough medical providers
- Personalized and compassionate bedside care
- High patient recommendation rates (90%+)
- Professional and friendly office staff at some locations
- Good results from physical therapy and specialized care units
Common complaints
- Long wait times in the emergency room
- Difficulty reaching staff by phone or unresponsive lines
- Perceived lack of accountability or helpfulness from administrative/front-office staff
- Occasional reports of dismissive or rude interactions with medical staff
In patients' words
"NKC Health has achieved a top 1% national ranking for delivering an outstanding consumer experience. Throughout the year, the healthcare system received over 10,000 Google reviews, with 95% of patients rating their experience positively."
— NKC Health Official Press Release (Jan 2026)"I have had numerous appointments, treatments and other various interactions at NKC Hospital and always been afforded their consideration and care. Front office employees are friendly and..."
— Patient review (Feb 2026)"If you are calling about any information you better know the appropriate person's name, department, work schedule and extension because otherwise you will be transferred to an inoperable line... Their phone etiquette is DEPLORABLE."
— Patient review (Mar 2025)More clinics in Kansas City
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