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Family MedicineKansas City, MO

★★★★☆4.4/52,562 reviews across 4 platforms

Ratings by platform

  • Birdeye (NKC Health Primary Care - Gashland): 4.1/5 (1,467)
  • Birdeye (Kansas City Physician Partners, Inc): 4.6/5 (393)
  • CenterWell Primary Care (Keri J Sutter): 4.75/5 (415)
  • CenterWell Primary Care (Amanda Nicole Stanley): 4.79/5 (287)

What patients say

Patients praise

  • Providers are often described as knowledgeable, thorough, and genuinely caring
  • Patients appreciate providers who listen actively and take time during appointments
  • Positive rapport and long-term relationships with specific primary care physicians
  • Professional and friendly interactions reported with clinical and some office staff at specific high-rated locations

Common complaints

  • Difficulty scheduling same-day or timely appointments
  • Frustration with administrative support staff, including front desk rudeness and communication errors
  • Poor experiences with centralized call centers and difficulty reaching specific offices
  • Issues with insurance pre-authorizations and prescription refills
  • Feeling rushed or treated as a number rather than an individual patient

In patients' words

"Dr. J is amazing. His approach to every visit I’ve ever had with him is professional. He always fully listens to your concerns."

NKC Health - Andrew J. Jurgensmeier, M.D. reviews

"Their medical providers are excellent... The reason I gave them a one star review is because their support staff is incompetent."

Satisfied Patient review of Barry Pointe Family Care

"Absolutely positively the worst place ever to see a primary Dr! ... Funny how you can be on time to see the Dr but yet wait over an hr to see someone."

LocalityBiz review of University Health Primary Care Lakewood Pavilion

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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