Riverside Medical Center Emergency Department
Emergency Medicine • Kankakee, IL
Ratings by platform
- Nursa: 2.80/5 stars (268 reviews (Google-based aggregate))
- Illinois Hospital Report Card: 66% recommendation rate (Based on national, standardized survey)
- Healthgrades: 67% patient experience rating (N/A)
What patients say
Patients praise
- Some patients report positive experiences with individual doctors and medical staff
- Efficient care for minor, acute injuries in some instances
- Satisfactory surgical and post-operative care reported by some patients
Common complaints
- Long wait times for treatment and admission
- Perceived rudeness or lack of compassion from staff and nurses
- Inconsistent communication regarding care plans and patient needs
- Concerns regarding patient safety and responsiveness to medical requests
In patients' words
"This ER has the quickest staff, I was in and out within an hour for a laceration repair!"
— Yelp review"Came in for asthma. Had me sitting in waiting area for 30 mins. The front desk nurses are mean and rude. Security is a joke!!! Literally they're ass holes. No compassion."
— Yelp review (via MapQuest)"[T]he only staff member that was pleasant was the doctor, the rest stood around in groups of 5 to 6 people talking and laughing with each other, they were rude, and obviously they didn't want to be at work..."
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