Logan Health Primary Care – 160 Heritage Way
Family Medicine • Kalispell, MT
Ratings by platform
- promallu.com aggregated data: 3.9/5 (153 reviews)
- US News & World Report: 3/5 (6 reviews)
What patients say
Patients praise
- High quality of care from physicians and nurses (professional, knowledgeable, attentive)
- Positive patient-provider interactions (feeling listened to, thorough exams)
- Convenience of services (in-person, telemedicine, walk-in availability)
Common complaints
- Issues with billing department (incorrect coding, lack of responsiveness, billing errors)
- Difficulty reaching a live person via phone (long wait times, forced to leave voicemails that are not returned)
- Rudeness reported from administrative/call center staff
- Concerns about perceived incompetence in administrative/billing processes
In patients' words
"Dr. Drendel is an excellent provider. I frequently recommend her to others who need a primary care provider. She truly cares about her patients. Her healthy recommendations feel like having a conversation with a good friend."
— Patient review on promallu.com"Most incompetent billing department we have ever encountered... It's a shame because the doctors and facilities have been good. Billing is awful."
— Patient review on localitybiz.comMore clinics in Kalispell
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