Family Health Center – Quality, patient-centered health care in ...
Family Medicine • Kalamazoo, MI
Ratings by platform
- Vitals, Charity Navigator, BBB (not accredited), LocalityBiz/Facebook summaries: 4.6/5 (Vitals practice rating); 96% Four-Star rating (Charity Navigator) (Not explicitly totaled, though multiple individual platforms show varied user reviews)
What patients say
Patients praise
- Friendly and compassionate staff/doctors in some departments
- Effective and patient care for specific needs, particularly in dentistry for patients with disabilities or dental phobias
- Good, accessible pricing and services for the community
- Clean and well-maintained facilities with good security procedures
- High organizational accountability rating from Charity Navigator (four-star)
Common complaints
- Long wait times, especially for walk-in services
- Difficulty scheduling appointments over the phone
- Issues with unprofessional or rude customer service/administrative staff
- Complaints regarding after-hours care and communication
- Concerns about lack of privacy during services
In patients' words
"The one and only BIG con that made me take 2 stars out of this review is the wait time, OMG! The walk-ins are WAY TOO LONG! The average wait for a walk-in is no less than 4 HOURS!"
— LocalityBiz Review"Best place to go if you have a kid or teen or even an adult with autism or other disability or even just a phobia of dentistry. VERY patient, understanding, and accommodating."
— LocalityBiz ReviewMore clinics in Kalamazoo
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