Pulmonary Care - Stormont Vail Health
Pulmonology • Junction City, KS
Ratings by platform
- Momentary Labs (CMS HCAHPS data): 5/5 stars (based on 136 patient surveys) (136 surveys)
- Birdeye (general health system): 2.6/5 stars (755 reviews)
What patients say
Patients praise
- Strong nursing and doctor communication (at Flint Hills campus)
- High hospital cleanliness and quietness ratings
- Improved patient confidence and increased service volume following stabilization efforts
- High-performing pulmonary care, COPD, and pneumonia treatment at the primary Topeka hospital system
Common complaints
- Perception of poor communication and long wait times
- Frustration with administrative and IT systems (MyChart)
- Isolated reports of unprofessional conduct by staff
- Concerns regarding historical hospital stability and local trust
In patients' words
"It’s all about being able to build a team that’s highly qualified, competent and compassionate... It’s not the quality of care that was the problem, it’s the local buy in."
— Dr. Jason Butler, Stormont Vail Health Flint Hills Campus"What we have here is a failure to communicate! ... This dysfunction of their system and human personnel getting back to me is like a Hoover vacuum cleaner...it really sucks!"
— Dr. Darryl Pokea, Patient ReviewMore clinics in Junction City
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