General Surgery | Specialty | Freeman Health System
General Surgery • Joplin, MO
Ratings by platform
- U.S. News & World Report and Healthgrades: 4 to 5 out of 5 stars for individual surgeons (ranges from 7 to 41 reviews depending on the specific surgeon)
- Leapfrog Group and CMS (Medicare) Care Compare: 75% to 95% top box scores for outpatient surgery patient experience; 69% of patients definitely recommend the hospital overall (300 or more responses in patient satisfaction surveys)
What patients say
Patients praise
- high patient satisfaction ratings for individual general surgery providers
- positive feedback on surgical outcomes, including life-saving procedures
- strong ratings in outpatient surgery patient experience metrics, particularly regarding facilities and staff communication
Common complaints
- allegations of inappropriate access to patient electronic health records and privacy breaches
- concerns regarding communication and compassion from staff in the emergency department
- complaints about cleanliness and quality of hospital facilities
- reports of ADA noncompliance issues related to service animals
In patients' words
"He performed emergency surgery on my colon. Saved my life. Later he went out of his way to correctly diagnose a problem created by another doctor. Again, he saved my life. Explains things very well and is completely truthful."
— Healthgrades review for Dr. Kevin Christian, DO"The care we received when we got to the emergency room was unbelievably neglectful. The room was dirty... Yanked around instead of treated with compassion."
— Yelp review for Freeman Health SystemMore clinics in Joplin
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