Amsurg Surgery Center - Midwest Orthopaedics at Rush
Surgery • Joliet, IL
Ratings by platform
- Birdeye: 3.8/5 stars (47 reviews)
- Yelp (Midwest Orthopaedics at Rush-Joliet): 2.5/5 stars (11 reviews)
- ComplaintsBoard: 1.0/5 stars (0 reviews (2 complaints))
What patients say
Patients praise
- Instances of professional, efficient, and kind care by specific medical staff, doctors, and nurses
- Positive outcomes reported for certain surgical procedures
Common complaints
- Reports of long wait times and delays in care
- Complaints about unprofessional or rude staff behavior, particularly at reception desks
- Concerns regarding communication, including unreturned phone calls and lack of procedure explanations
- Specific grievances regarding billing and administrative processes
- Isolated claims of poor bedside manner from some medical providers
In patients' words
"Dr. Cancienne, Dr. Nicholson, Lisel, XRay techs, MRI techs, nurses, billing, DME desk person, DPT Brian Morgan, and the front desk were all super helpful, nice, professional, and efficient."
— Yelp review for Midwest Orthopaedics at Rush-Joliet"If you want to be treated disrespectfully: having phone calls not returned (when promised multiple times that you would be getting an important call), having an appointment you have waited for..."
— Yelp review for Midwest Orthopaedics at Rush-Joliet"When the surgeon finally arrived 2 hours late a nurse stopped him right in front of us to gossip, complain about another patient..."
— Birdeye review for Amsurg Surgery CenterMore clinics in Joliet
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