Allergy, Asthma & Immunology - Duly Health and Care
Allergy, Asthma & Immunology • Joliet, IL
Ratings by platform
- Vitals (for Dr. Andrey Leonov): 4.6/5 (21 ratings)
- WebMD (for Dr. Andrey Leonov): 5/5 (15 ratings)
- U.S. News & World Report (for Dr. Andrey Leonov): 5/5 (140 ratings)
- Birdeye (for Duly Health and Care - Joliet Immediate Care): 4.4/5 (296 ratings)
What patients say
Patients praise
- Physicians, including allergy and asthma specialists, are often described as knowledgeable, attentive, and thorough
- Staff are sometimes noted as professional, kind, and responsive
- Some patients appreciate the convenience of a multi-specialty medical group
- Positive experiences with specific clinical services like mammography and bloodwork draw services
Common complaints
- Long wait times at the clinic and during appointments
- Issues with front desk services and check-in processes
- Concerns regarding billing practices, including potential errors and lack of price transparency
- Difficulty communicating directly with providers outside of scheduled visits
In patients' words
"Dr Leonov is great, I just wish the wait times weren't so long. I never feel rushed when I am there, but this is the only provider I see at Duly that is consistently this far behind"
— Vitals"Billed for physician services not performed (like an exam), then when I questioned the bill I was sent a letter letting me know I am no longer welcome at this practice."
— LocalityBiz"The only thing is that the person that checked us in, did not check us in. 1 hour and 50 minutes later we finally got in only because I asked us 30 minutes earlier. Terrible services at the front desk."
— Dr. Rachele Iidelman (blog citing patient experience)More clinics in Joliet
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