Mercyhealth Urgent Care–North
Urgent Care • Janesville, WI
Ratings by platform
- Birdeye: 2.5/5 stars (45 reviews)
- Apple Maps: 3.5/5 stars (not explicitly stated)
- Yelp (Immediate Care section): 3.7/5 stars (6 reviews)
What patients say
Patients praise
- some patients reported staff as friendly, helpful, and caring
- appreciation for specific providers who were described as compassionate and knowledgeable
Common complaints
- complaints regarding perceived dismissive, rude, or arrogant staff and providers
- concerns about diagnostic accuracy and delayed treatment for serious conditions
- frustration with administrative policies, including billing, refund issues, and service refusal based on insurance status
- long wait times even with appointments
In patients' words
"The doctor who saw me was incredibly arrogant and the nurse was no better... They ended up taking a CT scan and actually listened to me to only find out I had been having an appendicitis the entire time."
— A-Better-Place.com review"Came in with a speech and balance problem and body aches and was given 2 diagnoses which didn't make sense (because the diagnoses contradicted each other)! My feeling is that they didn't care that much about my recovery..."
— Birdeye review"Mercy north staff i.e receptionist, doctors and nurses were very helpful and were very friendly and concerned about me and my treatment. They made me feel like I was one of their family or friends they were caring for."
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