Janesville Clinic
Urgent Care • Janesville, WI
Ratings by platform
- Birdeye (Mercyhealth East): 3.3/5 (97)
- Birdeye (Mercy Health System Urgent Care): 2.5/5 (45)
What patients say
Patients praise
- Knowledgeable and informative medical providers (NPs, PAs)
- Compassionate and person-centered approach by some staff members
- Efficient care experiences for specific services like physicals
Common complaints
- Long wait times in emergency rooms and urgent care settings
- Unprofessional or uncaring behavior from reception and support staff
- Perceived incompetence or lack of clarity regarding medical diagnoses
- Dissatisfaction with administrative processes, such as parking or document requirements
In patients' words
"Vitals finally taken 35 minutes after arrival. Told to go back to waiting room. 3 1/2 hours later vitals were taken again. 30 minutes later finally saw physician. Was told he wanted to admit me and I asked why am I now serious enough to admit to hospital when I wasn't serious enough to be seen for 4 1/2 hours?"
— Birdeye Review of Mercy Health System Urgent Care"The NP I don't remember her name, was equally down to earth and friendly. Both were efficient and I was out of there in less than an hour even though it was the most thorough physical I've ever had."
— Review of Occupational Health (Janesville)More clinics in Janesville
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Patients praise: some patients reported staff as friendly, helpful, and caring · appreciation for specific providers who were described as compassionate and knowledgeable.
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Patients praise: Knowledgeable, professional, and thorough care · Empathetic, caring, and active listening by therapists.
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Patients praise: Kind, caring, and down-to-earth demeanor · Thorough and effective medical care.
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