Lab Services - Essentia Health-Jamestown Clinic
Laboratory Services • Jamestown, ND
Ratings by platform
- muphoenix.eu (Google My Business snapshot): 3.5/5 average opinion (8 reviews) (8 reviews)
- WebMD (Dr. James Torrance): 5.0/5 average rating (Dr. James Torrance) (19 ratings; 10 reviews shown)
- Essentia Health provider page (Shaina Topp): 4.8/5 patient rating (120 reviews)
What patients say
Patients praise
- Praise for listening skills and compassionate care (example: Dr. James Torrance reviews on WebMD).
- High patient ratings for at least some providers listed on Essentia Health (e.g., Shaina Topp 4.8/5).
Common complaints
- Complaints about long wait times and blood draw delays/coordination (reported in a 1/5 review narrative).
- Complaints about rude or disrespectful staff behavior (e.g., lab technician rude/not listening; dragging child narrative).
- Complaints about ignored messages/refusal to acknowledge patient presence (reported in review narrative).
In patients' words
"“I brought my 2 and 4 year old to an appointment… A little over 2 hours later… they weren’t fully done because they needed blood drawn.”"
— muphoenix.eu review excerpt"“If there could be no stars I would give it. Dr. Torrance has ignored all my messages with my child's health…”"
— muphoenix.eu review excerpt"“The lab technician Patty is rude and doesn't listen to the patient. I will never let her draw blood from me again.”"
— muphoenix.eu review excerpt"“Patients consistently praise Dr. James Torrance for his exceptional listening skills and compassionate care…”"
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