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General Surgery in Jamestown, NY - Find a UPMC Provider logo

General Surgery in Jamestown, NY - Find a UPMC Provider

General SurgeryJamestown, ND

★★★★★4.9/5133 reviews across 4 platforms

Ratings by platform

  • UPMC Provider Profile (Dr. Timothy C. Brown): 4.8/5 (145 ratings) (40 reviews)
  • Healthgrades (Dr. Mark Hennon): 5.0/5 (14 ratings (11 written reviews))
  • UPMC Provider Profile (Dr. Matthew S. Chang): 4.9/5 (225 ratings) (58 reviews)
  • U.S. News & World Report (Dr. Galo A. Grijalva): 5/5 (21 reviews)
  • Healthgrades (UPMC Chautauqua): 66% recommend (hospital level) (N/A)

What patients say

Patients praise

  • high physician-specific ratings for expertise and professionalism
  • favorable feedback on surgeon bedside manner and clear communication
  • staff described as friendly and efficient in clinic settings

Common complaints

  • concerns regarding wait times in the emergency department
  • instances of perceived uncaring staff or poor bedside manner in hospital settings
  • reports of frustration with administrative or scheduling efficiency

In patients' words

"I have great respect for Dr. Chang. He is extremely professional, I appreciate his caution, and I think he has a wonderful bedside manner."

UPMC Provider Profile (Dr. Matthew S. Chang)

"Dr. Hennon and his whole staff are remarkably the best health care i have ever received.. they genuinely listen and care about what you’re going through!!"

Healthgrades (Dr. Mark Hennon)

"Wait times to be seen, even for severe ailments has been a problem at this hospital for decades, and it doesn’t seem to be changing anytime soon."

LocalityBiz (UPMC Chautauqua review)

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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