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Otolaryngology in Jamestown, NY - Find a UPMC Provider logo

Otolaryngology in Jamestown, NY - Find a UPMC Provider

Ear, Nose, & ThroatJamestown, NY

★★★★★5.0/50 reviews across 1 platforms

Ratings by platform

  • U.S. News & World Report (Hospital Level): 5 / 5 (Patient Rating for UPMC Chautauqua) (N/A)
  • Healthgrades (Local ENT Directory): 2.5 stars (Average for ENT specialists in Jamestown) (N/A)
  • Birdeye (Dr. Ellen A. Weinberg): 3.4 stars (7 reviews)

What patients say

Patients praise

  • Effective surgical outcomes for complex conditions
  • Providers described as caring and good listeners in some instances
  • Access to advanced procedures like robotic head and neck surgery at UPMC facilities
  • High patient willingness to recommend the UPMC Chautauqua hospital system overall

Common complaints

  • Mixed experiences regarding staff politeness and attentiveness
  • Reports of long wait times for appointments or in the office
  • Some patients have expressed frustration regarding communication or thoroughness of care

In patients' words

"Dr Mark Haen is absolutely the best Dr. He actually listens to patients and cares. Best bedside manner I've ever seen. Ear Nose & Throat"

Yelp (UPMC Chautauqua)

"I felt like the whole surgery took 10 minutes, everyone did their best to calm my nerves and ease my anxiety."

UPMC Patient Story (Kalei Bogetti)

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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