Primary Care - Cayuga Health
Primary Care (Family Medicine, Internal Medicine) • Ithaca, NY
Ratings by platform
- Birdeye: 3.0 out of 5 (61 reviews)
- Wheree (Community Corners listing): mixed/unspecified star rating (unspecified)
- PrimaryCareList (Ithaca Mall): positive review consensus (no star rating stated) (unspecified)
What patients say
Patients praise
- Compassionate, attentive, and professional staff reported in some reviews/consensus summaries
- Thorough explanations and reassuring environment mentioned in consensus summaries
- Some reviews describe quick or smooth visit experiences and helpful administrative support
Common complaints
- Long waiting times for appointments and on the phone reported in Community Corners reviews
- Unprofessional/rude front-desk experiences and poor communication reported in some reviews
- Scheduling/administrative issues (e.g., paperwork repeated, appointment mismatch) and long waits after procedures reported
In patients' words
""If I could give 0 stars I would they can’t even Book an appointment with the office... Very unprofessional not to mention the lady at the front desk... is very rude""
— Birdeye review snippet for “Cayuga Primary Care (formerly Family Medicine Associates)”""...patients frequently mention excessive waiting times both for appointments and on the phone...""
— Wheree “CAYUGA PRIMARY CARE | COMMUNITY CORNERS” review summary""...the entire experience was excellent!""
— Cayuga Health Facebook post about accepting new patientsMore clinics in Ithaca
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