Welcome to Audiology Clinic at Racker | Ithaca, NY
Audiology • Ithaca, NY
Ratings by platform
- Healthy Hearing: 3.8 out of 5 stars (5 reviews)
What patients say
Patients praise
- Staff described as pleasant, helpful, caring, and understanding
- Professional service, particularly in fitting and adjusting hearing devices
- Patients reported improvement in quality of life with hearing aids provided by the clinic
- Efficient COVID protocols
Common complaints
- Perceived as unprofessional due to a "hard sell" experience regarding hearing aids
- Lack of independent, neutral advice reported by some patients
In patients' words
"This was more of a hard sell than what we've gotten from hearing aid places that are more openly just trying to sell you a hearing aid. This was a very, very unprofessional experience for us and I've actually mentioned it to several people and they were shocked as well."
— Healthy Hearing (Rhoda M.)"Was amazed at the caring and understanding of the staff.... And so happy with my new hearing aids..."
— Audiology Clinic at Racker website reviews"Monica and Kim were conscientious with COVID protocols, but also made the experience of being tested for hearing aids relaxed and easy."
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